General

These terms and conditions does not affect your statutory rights.  To order goods through this website you must be at least 17 years of age and accept delivery within the UK or Eire.  We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.  The use of this site indicates your acceptance of these terms and conditions.
The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference.  Prices on the web is exclusive for web orders only, recommended prices may differ.

Description of Goods

All the performance products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the manufacturer's brochures or their websites or upon request from our sales team.

All car accessories supplied with a product are subject to upgrade or change at the manufacturer’s discretion. We will supply the product(s) as supplied to us by the manufacturer.

All product specifications, images and other information published on our website have either been made accessible by suppliers, manufacturer's, publications, publicists, or been gathered from public-domain sources.  The intention of Aktiv performance is that all information on the website should be as accurate and up to date as possible. However, Aktiv performance cannot guarantee the reliability or the accuracy of the information contained within its pages. All the actions taken by the user of the website are the responsibility of the individual.

Payment and Price

We are entitled to make adjustments to the prices provided, taking into account increases from our supplier’s prices, changes in any taxes and duties or error or omissions on our part. 

In the event of such:

We will inform you of the changes to the prices.
Give you the opportunity to cancel or amend the order.
All prices on our website are inclusive of VAT (@17.5%).

We accept secure online payments via Nochex, 

You may also pay for your transaction by cheque or post order.
To do so, you must:

Contact us prior to placing the order
Goods will only be dispatched once payment has been cleared.
Cheques can take up-to 10 working days to clear.

Non UK Customers

For customers outside UK mainland, please contact us prior to placing order for goods on the website.
We only accept payment via BACS & IBAN.  There will be an additional carriage charge (please email for further information)

Availability of Goods

All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them.  We will not be held responsible for compensating you for any other losses you may suffer if we do not supply the goods.

Delivery Charges

The majority of prices on our website do not include delivery charges (although they may be shown in the item description) usually the delivery price is added to the total price of the order at our checkout.

Delivery prices quoted are for most UK Mainland addresses excluding Scotish highlands and Islands, Isle of Man, channel islands etc.

The areas covered above will incur delivery additional charges, please contact us for more details.

Delivery Times

Delivery of stock items will normally be next working day (if ordered before 3 pm) from clearance of payment and security checks. We will endeavour to deliver goods within the times stated.
Goods are subject to availability and delay in delivery of goods is sometimes outside our control.
Any dates we specify for the delivery of the goods are approximate only.
We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.
If we are temporarily out of stock, we will notify you of this.
You should allow up to 21 days for dispatch of the goods. For delays of more than 21 days, you will have the right to cancel the order.
As soon as we have delivered the goods to your door you will be responsible for them.

We will only deliver goods to the address on the order.
Goods will not be left without a signature.
From the time you receive the goods:
     *   Take note of the number of packages you are signing for.
     *   Any shortages must be noted on the delivery note you are signing at the time of delivery.
Non delivery of goods

It is your responsibilty to make sure that someone is there to receive the goods.
City Link will attempt several deliveries.  If unsuccessful, goods will be returned to us.
If we have to send the goods again, you will incur re-delivery charges.
No goods will be sent again, until you have made full payment of the re-delivery charge.
Limitation for Notification of Claims

It will be your responsibility to inform us of any damages within 24 hours from delivery.
Any shortages must be noted on delivery note you are signing for and it is your responsibility to notify us within 24 hours from delivery.
If we have supplied you the wrong goods, we have to be notified within 24 hours from delivery.
Warranty

All products supplied carry a 12 months Manufacturer's Warranty.
Warranty shall only be accepted for with proof of purchased (receipts).  We cannot accept credit card receipts or statements as proof of purchase.
Should the product develop a manufacturers fault within 12 months of your date of purchase please return the goods to us for repair by an authorized repair centre appointed by the manufacturer.
Guarantee does not cover faults caused by accident, neglect, and misuse.
Should your product develop a fault within a first seven days of purchase you may return your goods for an exchange providing you return the unit in the same condition as supplied. (We are not liable for the cost of carriage)

This does not affect any statutory rights that you may have. Please note that credit card receipt or statement cannot be used as proof of purchase.  This does not affect any statutory rights that you may have.

Return Policy

All products come with a manufacturer’s one year warranty.

Goods are not supplied on a trial basis.
Check compatibility prior to purchase.
This does not affect your statutory rights as a consumer.

All Returned items will incur 15% restocking fee plus applicable delivery charges.
Special Order items can not be returned.
It is your responsibility to return any such items in a pristine saleable condition in their original box and new packaging.
You will be responsible for the return of the goods and any costs incured for the return.
Goods received back damaged or in any condition other than saleable, will be returned to you and the cost of return carriage charged to your account.

Prior to returning any products, please contact us within 2 days from the date of delivery for Returns Authorisation Number (RAN). Goods will not be accepted without Returns Authorisation Number (RAN).

If you do not return goods within 3 days after requesting RAN, your right to cancel will be revoked. The cancellation must be put into writing and received within the 2-day period.

Privacy Notice

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998.

We collect information about you for 2 reasons:

To process your order.
To provide you with the best possible service.
The type of information collected, for the purposes of processing your order are:
Your name, Address, Phone Number, Email Address, Credit/ Debit card details.
We will not pass your e-mail address to other trusted traders unless you agree.
We will never collect sensitive information about you without your consent.
You can check the information that we hold about you by emailing us. If you find any inaccuracies we will correct it promptly or delete it. The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If do not wish to receive any emails please let us know